While consumers care about getting a good deal on the products and services they buy, what’s most important is the experience of making a purchase. From learning about your company to choosing a payment method, the process of buying something is a process worth sprucing up. No matter if you’re a small or large business, it’s important to focus on providing your customers the best.
Here are 4 ways you can add service elements to your business to make your customer’s purchasing experience as convenient and easy as possible.
1. Develop a Mobile App
On the next few years, the mobile app industry is expected to surpass $100 billion. As more businesses are using mobile apps to engage with customers and to improve the customer experience, it’s important that your company also hops on the mobile app train. By creating a mobile app, you can allow consumers to book appointments, contact your company, or read about new products while on-the-go.the mobile app industry is expected to surpass $100 billionClick To Tweet
What’s even better is that mobile apps aren’t just convenient for consumers, they’re true money makers for businesses. But before creating a mobile app, there are some factors to keep in mind. For a successful mobile app:
- Plan ahead
- Have a clear purpose
- Avoid unnecessary functions
- Put usability first
With a high quality mobile app, you give consumers a super convenient way of learning more about your company or making a purchase.
2. Have a Solid Website
The look, feel, and functionality of your business website is crucial for your success. In today’s online-based world, most consumers learn about a company based on an Internet search. If your company website is search engine optimized, someone who is searching for the product or service that you offer will be presented with your website.
One of the first steps in optimizing your website is to create quality content on a consistent basis. This includes creating new website pages along with blogs, FAQs, and other pertinent content. A website with unique and informational content will be noted as an authoritative website in your industry.63% of millennials use their smartphones to make a purchaseClick To Tweet
Another way to solidify your online presence is to ensure your company website is mobile-friendly. Around 63% of millennials use their smartphones to make a purchase. This means that the website you design needs to load on screens of all shapes and sizes. By accounting for mobile purchasers, you’re more likely to land leads and make conversions.
3. Offer an Online Service
Just as your website should target mobile users, you’ll also want to consider offering an online service that can be beneficial for anyone who uses the Internet. With an online service you can take an everyday experience, like walking the dog or buying groceries, and turn it into a simpler and more convenient process.
Let’s discuss the process of picking up medication. After going to the doctor’s, most people have to visit their local pharmacy to pick up their prescription. This means gas money, travel time, and impatiently waiting in line. But, what if you could make this process much more convenient? Enter online prescription delivery services.
With online prescription delivery services, consumers no longer have to deal with the traditional process of picking up their medications. Instead, by using a company like Medly Pharmacy, consumers can fill their prescriptions online and have them delivered right to their front door. This saves time, money, and potential frustration.
By offering an online service that makes life easier, you’re able to add one of the most important service elements to your business.
4. Focus on Communication & Engagement
No matter if it’s on your website, through a mobile app, or on social media, it’s important for your company to put a huge focus on communication and customer engagement. Offering many lines of communication for your consumers is one of the most important yet most neglected service elements. The more you engage with your customers, the easier it is to create trusting relationships, and the more customers trust your brand, the less likely they are to switch a competitor.
Communication with customers should be quick, clear, and concise. No matter if a customer is calling with a complaint or looking to place an order, respect is key. Customers want to know that they matter and that you hear what they’re saying. By focusing on communication and engagement, it’s much easier for customers to want to stick with your business for the long run.
Be fanatical about your customer service. Don’t lose call-in customers. Even if you’re a small company with only 1 to 5 people, ensure you’re using a professional service such as Answer First.
By adding these 4 service elements to your business, you can give your customers the experience they expect. A convenient purchasing experience ensures that customers keep coming back to your business versus buying from one of your competitors.